Dedicated, reliable & jargon-free IT support, based in the North West
Case Studies
Explore how SupportDesk UK delivers tailored IT support across different business types. Our case studies showcase real-world results — from dental practices to SMEs — and demonstrate the impact of responsive, expert-led managed IT services.
About the Practice
The Courtyard Clinical Academy is a multi-award-winning dental practice serving over 1,000 patients with routine check-ups, hygiene appointments, and advanced cosmetic dentistry. Known for tackling complex restorative cases, the practice has earned a reputation for clinical excellence and outstanding patient care.
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Dr Marcos White envisioned a practice that was not only clinically advanced but also welcoming and enjoyable for patients. However, outdated IT infrastructure was holding the team back.
The Challenge
Despite having IT and communications providers in place, Marcos felt the practice wasn’t receiving the level of service it needed. Key issues included:
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Slow response times to support requests
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Painfully slow internet connectivity
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Outdated cabling in 19th-century stone buildings, limiting system performance
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These challenges were impacting daily operations and hindering the practice’s growth.
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Our Solution
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SupportDesk UK, in collaboration with sister companies NAS UK Ltd and My Phone Company (UK) Ltd, stepped in to deliver a full-scale IT transformation.
Planning & Assessment
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NAS UK Ltd conducted a full site survey and infrastructure assessment
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Proposed tailored solutions and timelines aligned with the practice’s goals
Infrastructure Upgrade
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NAS UK Ltd handled hardware upgrades and replaced all network cabling
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My Phone Company (UK) Ltd installed a superfast fibre leased line
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SupportDesk UK took over IT support and began building a faster, scalable infrastructure
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Virtual Environment & Server Deployment
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Installed a high-performance server and created a virtual environment
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Delivered immediate performance improvements
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Implemented a full disaster recovery backup for peace of mind
The Results
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Over 18 months, the practice underwent a complete IT transformation:
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Dramatically improved system speed and reliability
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Seamless connectivity with super-fast fibre
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Minimal disruption to daily operations during upgrades
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Enhanced efficiency across all departments
Dr Marcos White understood that investing in infrastructure was key to achieving his vision. The results speak for themselves: a smoother, more efficient practice that supports exceptional patient care.
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Ongoing Support
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SupportDesk UK continues to provide proactive IT management, ensuring the Courtyard Clinical Academy remains at the forefront of dental technology and patient experience.
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We’re proud to support Marcos and his team as they redefine excellence in modern dentistry.
Location: Liverpool, Merseyside
Sector: Healthcare – Dental
Client: Dr Paul Swanson, Clinical Director
Services Delivered: Infrastructure upgrade and expansion, internet & communications enhancement, ongoing IT support
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Overview
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Rose Lane Dental Practice is a leading dental provider in Merseyside, known for its experienced team of General and Specialist Dentists, Hygienists, and support staff. The practice prides itself on delivering high-quality care in a relaxed, patient-focused environment.
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In 2017, Dr Paul Swanson approached us after a recommendation from an existing client. The practice was facing persistent IT issues, including a critical server failure that had not been resolved by their previous provider. Operations were disrupted, and the team needed urgent, expert support.
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Our Approach
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We began by meeting with Dr Swanson to understand his goals and the challenges facing the practice. Our immediate priority was to restore functionality:
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Diagnosed and resolved the server failure with a temporary but stable solution.
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Developed a long-term IT strategy to support both current operations and future growth.
Key Solutions Delivered
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Infrastructure Overhaul
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Replaced all data cabling with Cat6 specification
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Added new access points to support advanced 3D dental imaging
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Upgraded legacy systems and introduced a virtual server environment
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Implemented a robust disaster recovery plan
Communication Upgrade
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Migrated from a traditional phone system to a feature-rich VoIP solution
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Improved patient call handling and appointment booking efficiency
Expansion Support
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Installed additional cabling for a new building extension
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Upgraded wireless connectivity, including secure patient WiFi
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Deployed high-spec PCs for a new two-storey digital lab
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Established high-speed fibre links to the main server
Ongoing IT Management
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Proactive system monitoring using specialist software
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Automated OS updates across all devices
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Managed antivirus and anti-malware endpoint protection
Realising the Vision
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Dr Swanson’s long-term vision included a centralised call centre and a dedicated training facility. In late 2021, with new premises secured, we helped bring this vision to life:
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Extended the VoIP system across multiple sites
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Implemented a secure site-to-site VPN for seamless connectivity
Outcome
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Today, Rose Lane Dental Practice stands as one of Liverpool’s most technologically advanced dental facilities. With a state-of-the-art digital lab and training centre, the practice continues to grow—driven by innovation, and supported by a resilient, future-ready IT infrastructure.
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We’re proud to support Dr Swanson and his team as they redefine excellence in dental care.
Location: Accrington, Lancashire
Sector: Leisure & Retail
Client: Ste Holland & Chris Brown, Owners
Services Delivered: Infrastructure Modernisation, Cloud Migration, Identity Management, Staff Training
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The Challenge
C&S Caravans was operating on Microsoft Server 2012 R2, an ageing platform that had begun to show signs of instability and performance degradation. With Microsoft’s official support discontinued, the server was no longer receiving critical updates or security patches—leaving the business exposed to potential vulnerabilities and operational risk.
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Rather than opting for a like-for-like hardware replacement, we identified a strategic opportunity to modernise their infrastructure. Our goal was to deliver a solution that not only addressed the immediate concerns but also aligned with their long-term business growth and digital agility.
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Discovery & Assessment
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We began with a series of in-depth discovery sessions to understand how the business operated day-to-day. This included:
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Mapping out staff roles and workflows
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Reviewing data access patterns and collaboration needs
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Exploring future growth plans and operational pain points
It became clear that a simple server upgrade would be a short-term fix. The business needed a flexible, scalable solution that could evolve with their needs—especially as remote access and digital collaboration became increasingly important.
Our Solution
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We proposed a full transition to a cloud-first infrastructure, eliminating reliance on physical servers and unlocking new capabilities. Our solution included:
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Decommissioning the legacy server to remove maintenance overhead and reduce the risk of hardware failure
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Implementing Microsoft Entra ID to create secure, cloud-based user identities—enabling staff to access systems from any device, anywhere
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Deploying Microsoft 365 tools to streamline collaboration, file sharing, and productivity across the organisation
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Enhancing security with identity-based access controls, reducing the risk of unauthorised access and simplifying IT administration
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Centralising data storage in the cloud to improve reliability, backup resilience, and disaster recovery readiness
Migration Strategy
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To ensure a smooth transition, we developed a phased migration plan tailored to the client’s operations. This included:
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Structured data migration from the legacy server to the cloud
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User onboarding and profile setup with secure credentials and device access
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Tailored staff training to build confidence and ensure adoption of new tools
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Ongoing support and communication throughout the process to address questions and minimise disruption
We worked closely with the client at every stage, ensuring that the transition was seamless and aligned with their business priorities.
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The Outcome
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The move to the cloud has transformed how C&S Caravans operates:
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Remote flexibility: Staff can now work securely from any location, improving responsiveness and work-life balance
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Improved security: Identity-based access controls and cloud resilience have significantly reduced risk
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Streamlined IT management: No more server maintenance, patching, or hardware concerns
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Scalable foundation: The business is now equipped to grow and adapt without infrastructure limitations
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C&S Caravans now enjoys a modern, secure, and agile IT environment—ready to support their future ambitions with confidence.
