Support Technicians LLP t/a SupportDesk UK (SupportDesk) understands your concerns over the privacy of Personal Data you may submit through the use of this website or through any other form of contact with our organisation.

 

This Privacy Policy applies to Personal Data about you that we may collect, use and otherwise process. It provides you with information about what types of information is collected, what tracking takes place, how we use the collected information and with whom we share the information.

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The Information We Collect

Personal Data is anything which identifies you as an individual, either on its own or by reference to other information. We may collect the following Personal Data from you when you use our website or contact us:

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• Information such as name, address, email address, contact number and payment details which are collected to support the transactions carried out between you and us on or in relation to this website.

• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation).

• Any other information that you choose to provide to us.

 

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

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We may use "session" cookies on the website. Session cookies will be deleted from your computer when you close your browser.

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We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security.

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We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://www.google.com/privacypolicy.html.

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Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

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Legal Basis for using Personal Data

SupportDesk will only process Personal Data where we have a legal basis to do so. The legal basis will depend upon the reason we collected and the needs to use the Personal Data. Under UK and EU data protection legislation in almost all cases the legal basis will be because:

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• Processing of the Personal Data is necessary to perform the contract to fulfil your request for services.

• Processing of the Personal Data is necessary to support your consumption of services.

• Processing of the Personal Data is necessary to support the creation of a contract with you as a new Customer.

• It is in SupportDesk legitimate interests as a provider of cloud services to process the Personal Data to operate and improve the SupportDesk Cloud Market and associated services.

• SupportDesk processes the Personal Data to comply with a legal obligation.

• You have consented to SupportDesk using the Personal Data for a particular purpose.

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If processing of your Personal Data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.